Every HEA Policy, In One Place
Twenty clear, plainly written policies covering how HEA works — for students, parents, teachers, and international users alike. Search below, or browse by category.
20 policies
Terms & Conditions
The agreement between you and HEA when you register, enroll, or use the platform.
Privacy Policy
What personal data we collect, why, and the choices you have over it.
Refund & Cancellation Policy
When you're eligible for a refund, how to request one, and how cancellations work.
Payment Policy
How billing, pricing, currencies, and payment security work on HEA.
Cookie Policy
The small set of cookies we use, and how to control them.
Disclaimer
The honest limits of what HEA promises and doesn't promise.
Student Code of Conduct
The standard of behavior we expect from every student, in class and in the app.
Teacher Code of Conduct
The professional standard every HEA teacher agrees to uphold.
Community Guidelines
How we keep the HEA community warm, safe, and genuinely useful for learning.
Live Class Rules
Everything expected of you when you join a live Google Meet or Zoom class.
Examination & Assessment Policy
How quizzes, weekly tests, and mock exams work, and how they're scored.
Certificate Policy
How certificates are earned, issued, verified, and what they represent.
Scholarship Policy
How our free and subsidized programs, including the Madhyamik track, work.
AI Usage Policy
How our AI Study Assistant works, its limits, and how your conversations are handled.
Intellectual Property & Copyright Policy
Who owns what on HEA, and how we handle copyright concerns.
Anti-Piracy Policy
Why unauthorized sharing of course content hurts everyone, and how we respond to it.
Data Protection Policy
The concrete technical and organizational measures we use to protect your data.
Acceptable Use Policy
The technical and behavioral rules for using the HEA platform responsibly.
Child Safety Policy
How HEA protects students under 18, and what parents and guardians should know.
Contact & Grievance Redressal Policy
How to reach us, and how a formal complaint is handled from start to finish.
This document reflects Hidayet English Academy's genuine policies and generally accepted practice for online education platforms. It is written to be clear and complete, but it is not a substitute for jurisdiction-specific legal advice. If you need a legal opinion for your own situation, please consult a qualified lawyer in your country of residence.