Refund & Cancellation Policy

We want you to enroll in a course because it's genuinely right for you, not because you felt locked in after paying. This Policy explains when a refund is available, how to request one, and how long it takes — for both Razorpay (India) and Stripe (international) payments.

1. Free Trial First

Every paid course offers a free introductory class before you're asked to pay. We encourage you to use it — it's the best way to know whether a course's teaching style and pace are right for you before any money changes hands.

2. Standard Refund Window

This window exists for genuine cases where a course turns out not to be the right fit. It is not intended to allow completing a course and then requesting a refund — the attendance and completion limits above exist to keep the window fair to both students and teachers.

3. How to Request a Refund

• Go to Dashboard → Assignments/Payments, or contact us directly at hidayetenglishacademy@gmail.com with your order details.
• Tell us the course name and the reason for the request — this helps us improve, and isn't used to deny genuine requests.
• Our admin team reviews the request against the eligibility criteria above and against your real attendance/completion data (which we can see, not just what you report).
• Approved refunds are processed back to your original Razorpay or Stripe payment method.

4. Processing Time

Once approved, refunds are issued immediately on our side through the original payment gateway. From there, it typically takes 5-10 business days for Razorpay refunds and 5-10 business days for Stripe refunds to appear on your statement, depending on your bank or card issuer — this final step is outside our control.

5. Non-Refundable Situations

• Requests made after the 7-day window, or after exceeding the attendance/completion limits above.
• Courses explicitly marked as non-refundable at checkout (rare, and always disclosed before payment).
• Coupons, discounts, or scholarship-subsidized amounts are not separately refundable beyond the amount actually paid.
• Account suspension for violating our Terms, Code of Conduct, or Acceptable Use Policy does not entitle you to a refund.

6. Cancelling an Enrollment (No Refund Requested)

You can stop attending a course at any time without formally cancelling — your access simply remains available for the duration you paid for. If you'd like your enrollment status updated for record-keeping, contact us and we'll note it, without affecting any refund eligibility already determined above.

7. Live Class Cancellations by HEA

If we cancel a scheduled live class (teacher illness, technical failure, etc.), we will reschedule it and notify you in-app and by email. A rescheduled class is not grounds for a refund; a pattern of cancelled classes that meaningfully reduces the value of your course is something our admin team will review case by case and address fairly.

8. Certificates & Refunds

Once a course-completion certificate has been issued to you, the enrollment is considered fulfilled and is no longer eligible for a refund, regardless of the 7-day window.

9. Disputes & Chargebacks

If you believe a charge was made in error, please contact us directly first — most issues are resolved faster this way than through a bank chargeback, and a direct request lets us investigate using our own transaction records. We participate in good faith with any formal dispute process your bank or card issuer requires.

10. Scholarship Program

Our scholarship-funded programs (including the Madhyamik free program) involve no payment and so this Refund Policy does not apply to them; see our separate Scholarship Policy for how that program works.

11. Contact

For any refund or cancellation question, reach us at hidayetenglishacademy@gmail.com or through WhatsApp — we aim to respond to refund requests within 2 business days.

12. Partial Refunds

In situations that don't cleanly fit the standard window — for example, a genuine technical failure on our side that prevented meaningful access to a course — our admin team may, at its discretion, offer a partial refund reflecting the portion of the course genuinely unusable, rather than an all-or-nothing decision.

13. Currency of Refund

Refunds are issued in the same currency and through the same payment method used for the original transaction — we don't convert a refund into a different currency or issue it via an alternative method.